Biomedical Scientist - Technical Support Specialist (32-40 hrs/wk)

  at least 32 hours per week

  Amsterdam

 4007 - 4809 per month

 

Join MRC Holland

MRC Holland has been paving the way to copy number confidence for over a decade. As the inventors and manufacturers of MLPA®, digitalMLPA™ and a Melt Assay for newborn screening, we supply the world with simple solutions to genetic inquiries.

As a successful, growing biotechnology company located in Amsterdam, the Netherlands, we offer a young, dynamic, and multi-national working environment. If you are passionate about providing the world with simple and affordable solutions to detect genetic aberrations, and enjoy a vibrant, family-friendly work environment: come join our team!

Read what our employees have to say about MRC Holland.

 

The mission of the Technical Support & Marketing team (13 staff) is to maximise customer satisfaction. Our customers are laboratories worldwide that use our products for diagnostics or research of genetic diseases. As their main point of contact, you help customers by answering questions and troubleshooting data. Technical Support specialists also provide vital feedback on the performance and quality of our products to Product Development and Quality Assurance. To contribute to customer success, the team is involved in developing educational and marketing materials and organising events. Each Technical Support Specialist has their own specialization and projects, which are carried out with a high level of autonomy.

 

Responsibilities
  • Provide technical support and troubleshooting, mostly by email and remote support sessions
  • Represent and communicate the customer’s point of view in cross-departmental meetings to contribute to the further improvement of MRC Holland products and services
  • Play a pivotal role in Post-Market Surveillance (PMS), the monitoring of our products after they have been placed on the market, by complaint handling and analyzing incoming feedback and reporting on the performance of our products
  • Play an active role in further improving customer experience by developing educational and marketing materials, and organizing and hosting educational and promotional events such as webinars, workshops and congresses
Qualifications
  • MSc or PhD degree in Biomedical Sciences, Molecular Biology or similar
 
Competencies
  • An inquisitive, analytical mind, that enjoys solving puzzles.
  • An ability to understand and anticipate the need of others, to see and explain things from the customers’ perspective
  • (Near) native level English in both writing and speaking. Basic knowledge of Dutch
  • Experience or affinity with next-generation sequencing (NGS) is a huge plus
  • Openness to other cultures and a sense of humour
  • Good writing, communication and presenting skills
  • Self-starter, accurate and organized way of working
  • Ability to work independently as well as part of the team

If you do not meet all qualifications and requirements mentioned above but think you would be a great contribution to the team, for example due to extensive sequencing experience, we encourage you to apply.

 
What do we have to offer?

We offer a great position in a medium-sized, flexible organization, where many people  from different cultural backgrounds work, and where independence and professionalism are of paramount importance.
Starting salary: €4007-€4809 gross per month depending on experience. In addition, we have excellent employment conditions. At MRC Holland we have 28 holidays a year and are also closed between Christmas and New Year's Day. We have full reimbursement for travelling with public transport, an excellent pension scheme and extensive collective health insurance with reimbursement from MRC Holland. Finally, you will receive a reimbursement of max. €25 per month on your sports subscription, and you can participate weekly in one of our in-house yoga classes or Dutch classes.

Interested?

Please send your CV and motivation letter as soon as possible using the apply button, as we may close the vacancy early due to the high number of applications already received. Additionally, the written assessment will now commence on 6 June instead of 13 June. The first interview round will take place from 7 July onwards. For more information on our company and products, see www.mrcholland.com. Only applicants who are currently residing in the Netherlands and possess a valid working permit will be considered.